STARTING POINTS (These sites are intended to act as gateways to the world of KM literature)

@brint (A Business Researcher's Interests)
- University of Pittsburgh Ph.D. candidate Yogesh Malhotra's site contains a wonderful collection of business and technology resources. Take a look at the section on Knowledge Management and Organizational Learning (www.brint.com/OrgLrng.htm).

Official Intellectual Capital Home Page
- Full of useful information on how to measure human capital in organizations.

The Knowledge Management Server
- Developed by Master of Business Information Management Consortium students at the U of Texas at Austin, the home of KM guru Thomas Davenport.

The Knowledge Management Forum
- A "community of practice" devoted to spreading the gospel about KM.

International Knowledge Management Network
- Seeks the promotion and development of KM in organizations. Includes a KM game, in which global teams make decisions about KM in a virtual community.

Knowledge Connections
- A rich collection of resources courtesy of David Skyrme Associates, a KM consulting firm.

FEND (Federation for Enterprise Knowledge Development):
- A Network of Excellence in Business Knowledge Interchange - FEND is a coalition of non-profit companies and universities that formed in order to research, develop, test, and disseminate information on business knowledge processes.

Harvard Graduate School of Design
- Site includes a section on "Organizational Knowledge Management".

Knowledge Management: A Web Resource Guide for Special Librarians
- A guide for us by one of our own. Compiled by U of T FIS student Cathy Lindsey-King, this is a good place to start.

SLA Knowledge Management Electronic Information Packet
- The SLA Information Resource Centre's compilation of resources for member use.

KM JOURNALS (Trade publications to help Knowledge Managers stay on top of the latest trends, technologies, events, etc. in the field)

Knowledge Inc.
- The Executive Report on Knowledge, Technology and Performance

KM Metazine

KM World

Knowledge at Work

CIO Online: Knowledge Resource Center

Journal of Systemic Knowledge Management

Knowledge Management Magazine
- Business Intelligence for Strategic Decision Makers

The International Knowledge Management Newsletter

ARTICLES and REPORTS

"Changing How We Work: The Search for a Simpler Way " The Jensen Group, Northern Illinois University, 1997.

"Some Principles of Knowledge Management" Thomas H. Davenport.

"The Knowledge Management Research Report 1998." KPMG Management Consulting.

"The Power of Knowledge: A Client Business Guide." KPMG Management Consulting.

"Information vs. Knowledge: Small Contribution to An Old Debate." Alain J. Godbout.

"Taming the Info Monster."  Gary McWilliams.Business Week, June 22, 1998: 170-172.

"A Blueprint for Success: How to Put Knowledge to Work in Your Organization."   Pravesh Mehra, Ernst & Young.

"The Momentum of Knowledge Management."  Debra Amidon.  Research-TechnologyManagement39 (3): May/June 1996.   You can also access this online at Entovation International's site.

"Knowledge Navigators."  Rory L. Chase.  Information Outlook 2 (9) September 1998: 17-26.

"The Phenomenon of Knowledge Management: What Does It Mean to the Information Profession?"  Marianne Broadbent.  Information Outlook 2 (5) May 1998: 23-36.

"Marketing with a Capital S: Strategic Planning for Knowledge-Based Services."  Ulla de Stricker.  Information Outlook 2 (2) February 1998: 28-32.

"Intellectual Sensibility: An Interview with Thomas Stewart."  Elizabeth R. Larson. 

"The Value of Knowledge Capital."  Paul A. Strassman.   American Programmer: March 1998.  View it online at the author's site (www.strassman.com/pubs/valuekc).

"Intellectual Capital: Tomorrow's Asset, Today's Challenge."  Barry Brinker. 

"Strategy As If Knowledge Mattered."  Brook Manville and Nathaniel Foote.  Fast Company 2: p. 66.

"Harvest Your Workers' Knowledge."  Brook Manville and Nathaniel Foote.  Datamation: July 1996. 

Sloan Management Review 39 (2): Winter 1998.  This special issue deals with KM (web.mit.edu/smr-online/past/1998/winter98.html).

California Management Review 40 (3): Spring 1998.  This is a special double issue entitled "Knowledge and the Firm"; it features articles by such luminaries as Thomas Davenport, Laurence Prusak, and Leif Edvinsson.  Find out more at (www.haas.berkeley.edu/News/cmr).

"Managing Knowledge Gives Power."  Jerry Ash.  Communication World: Feb/Mar 1998. 

"Communication Missing from Knowledge Management's Core Strategies."  Jerry Ash.

Forbes ASAP: Forbes Supplement on the Information Age.   April 7, 1997.  Check it out online at (www.forbes.com/asap/97/0407).

"Lowering the Cost of Knowledge."  Joe Katzman, 1997.

"Knowledge Mapping."  Dr. Ted Kesik, January 1996.

"From Serial Publications to Document Delivery to Knowledge Management: Our Fascinating Journey Just Begun."  Paul Evan Peters, 1995.

"Information Management for the Intelligent Organization: Roles and Implications for the Information Profession."  Chun Wei Choo.

Information Week.  Oct. 20, 1997.   You can also access it online at (www.techweb.com/wire/news/1997/10/1023know1.html).

Delphi Group.   This consulting firm's site allows downloading of some white papers.   Currently available are: "Ushering in the Knowledge-Based Economy", "Knowledge Management: Toward a Knowing Enterprise", and "Creating Corporate Instinct: Building a Knowledge Enterprise for the 21st Century."

"Knowledge Management: From Terra Incognita to Terra Firma."  Carl Frappaolo and Wayne Toms.

"Bright Ideas, Big Money Part I."  David Scheffman and W. Robert Thompson. 

"Bright Ideas, Big Money Part II: Intellectual Capital in Your Company."  David Scheffman and W. Robert Thompson.

"Knowledge: The New Competitive Currency."  Michael Donahue, 1998.

Oracle Magazine 12 (3): May/June 1998.   This issue carries a KM theme and can be accessed online at (www.oramag.com/oracle/98-May/index.html).

"Brainpower."   Judith Oliver.  Ericsson Connexion 2: June 1998.

"Knowledge Management Part I: Knowledge Management: Can It Exist in a Law Office?"   Nina Platt.  This article and its follow-up, "Knowledge Management Part II", will be of particular interest to SLA members working in law firms.

The APQC's section on Knowledge Management contains several thorough reports for those who have membership or don't mind paying for them.  If this is not feasible, check the Download Room for free downloads of research.  "If We Only Knew What We Know" by Carla O'Dell and C. Jackson Grayson is currently available free of cost.

"The Value of Knowledge Management."  Carla O'Dell.  EXEC: The Executive's Guide to Information Solutions March 1998.

"Taking Inventory of Your Knowledge Management Skills."  C. Jackson Grayson.  Continuous Journey Winter 1996.

"The Knowledge Economy, Part I: Mind Over Matter."   Don Thompson, Maneesh Mehta, and Tom Schaffnit.  Ivey Business Quarterly 62 (3): Spring 1998: p. 26-31.

"Knowledge Management: Is It Convergent?"  Sue Mybergh.

BOOKS

Nonaka, I. and H. Takeuchi.  The Knowledge-Creating Company: How Japanese Companies Create the Dynamics of Innovation.  New York: Oxford UP, 1995.

Allee, Verna.  The Knowledge Evolution: Expanding Organizational Intelligence.  Newton, MA: Butterworth-Heinemann, 1997.

Davenport, Thomas H. and Laurence Prusak.  Working Knowledge: How Organizations Manage What They Know.  Harvard Business School Press, 1998.

Senge, Peter, Art Kleiner, Charlotte Roberts, Richard Ross, and Bryan Smith.  The Fifth Discipline Fieldbook: Strategies and Tools for Building a Learning Organization.   Doubleday/Currency, 1994.

Amidon, Debra M.  Innovation Strategy for the Knowledge Economy: The Ken Awakening.  Newton, MA: Butterworth-Heinemann, 1997.

Choo, Chun Wei. The Knowing Organization.  New York: Oxford UP, 1998.

Edvinsson, Leif and Michael S. Malone.  Intellectual Capital: Realizing Your Company's True Value by Finding Its Hidden Roots.   New York: HarperBusiness, 1997.

Leonard-Barton, Dorothy. Wellsprings of Knowledge: Building andSustaining the Sources. Harvard Business School Press, 1995.

Duchaine, Jean-Francois and Michel Lefevre.  Managing the Knowledge Revolution.  Quebec: Groupe Innovation, 1996.

Roos, Johan, Goran Roos, Leif Edvinsson, and Nicholas C. Dragonetti.   Intellectual Capital: Navigating in the New Business Landscape.   Great Britain: MacMillan Business, 1997.

Sanchez, Ron and Aime Heene.  Strategic Learning and Knowledge Management.  New York: Wiley, 1997.

Stewart, Thomas A. Intellectual Capital: The New Wealth of Organizations.  New York: Currency Doubleday, 1997.

Sveiby, Karl-Erik.  The New Organizational Wealth: Managing and Measuring Knowledge-Based Assets.  San Francisco, CA: Berrett-Kuehler Publishers, Inc., 1997.

Davenport, Thomas H. and Laurence Prusak.  Information Ecology.  New York: Oxford UP, 1997.

Goldman, Steven and Dimitri Hogenboom.  No Brains, No Value.  Addison Wesley Longman, 1998.

Von Krogh, Georg and Johan Roos. Managing Knowledge: Perspectives on Cooperation and Competition.  London: Suge Publications, 1996.

Tissen, Dr. Rene, Daniel Andriessen, and Frank Lekanne Deprez.   Value-Based Knowledge Management.  Addison Wesley Longman, 1998.

Knowledge Management: A New Competitive Asset.   Proceedings from the SLA State-of-the-Art Institute, 1997.

Koulopoulos, Thomas M.  Corporate Instinct: Building a Knowledge Enterprise for the 21st Century.  John Wiley & Sons, 1997.

Koulopoulos, Thomas M.  Smart Companies, Smart Tools ... .  John Wiley & Sons, 1997.

Kao, John.  Jamming: The Art and Discipline of Business Creativity.  HarperCollins Publishers, 1997. 

LEADING LIGHTS (theorists and companies  who are "doing it right")

Karl-Erik Sveiby - The site contains a large collection of this renowned KM thinker's articles.   Pay special attention to "What Is Knowledge Management", in which he gives briefs of the KM efforts put forth by some 40 companies.

Digital Drucker Technocracy - Materials from Peter Drucker, the management guru who first spoke of the "knowledge worker".

Inference Knowledge Management Resource Guide - Site contains a section titled Influencers that contains a lengthy list of personal and corporate bios.

Skandia Capital - This Swedish company is widely acknowledged as the first company to include intellectual capital in their bottom line figures represented in their annual report.

Ernst & Young - One look at their web site will offer a glimpse into the amazing things they are doing with KM.  Go to the Knowledge Based Businesses section for more publications.

Buckman Laboratories - Find out more about K'Netix - The Buckman Knowledge Network, the 1997 winner of the Computerworld-Smithsonian Award, or drop by the Knowledge Nurture site for articles and links.

XEROX - The company has invested heavily in knowledge sharing initiatives, including the opening of a Knowledge Sharing Centre in New York.