Quick Links: Groove
Overview Listing of KM Tools Tool Description Addition of Knowledge
Organization of Knowledge Visualization of Knowledge Knowledge Retrieval
Usage of Knowledge Knowledge and Collaboration Knowledge and Organizational Memory

KM Tools: Groove

 

 

Tool Description
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Groove from Groove Networks (founded by Ray Ozzie, the creator of Notes for Lotus Development) is P2P groupware that provides a platform for direct interaction among users in shared spaces. Essentially, it provides a forum for small groups of people to communicate, collaborate, and share data. Groove lets you adapt to your communications at hand. It provides a variety of tools for creating custom spaces, that can be added quickly, simply, and conveniently. Supported activities within shared spaces include speaking or chatting, project collaboration, creating collaborative drawings, creating collaborative outlines, participating in discussion forums, organizing and conducting net meetings, planning events, sharing file collections, and browsing the web. Because groove is P2P, data is transferred directly between the members of the shared space, automatically and securely. The data that members of the shared space create during their interactions is distributed. That is, it is stored on each user's computer. Groove can be used online or offline, from one computer or many. A user may work from multiple computers by registering the computers they wish to transfer their account to. Changes are saved and transmitted automatically. Groove can also automatically update itself.

Addition of Knowledge
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Knowledge is maintained by Groove in the form of multiple accounts in which can be saved one or more identities, lists of contacts, messages, and shared spaces. Furthermore, a user may list their identity or identies in both the groove.net public directory and in the local network directory, by name or in the form of a complete fact card. Shared spaces can be modified by any of the space's participants. Once a space is created, contacts may be invited to participate by e-mail or by sending a message. A list of participating members is maintained for each shared space. If after three weeks a member has not worked on a shared space to which they've been invited, they are suspended, requiring that they be invited again to continue participating. Any user may create a new space. All the spaces to which a user belongs are recorded in the account's list of shared spaces. Multiple tools and tool sets may be utilized within each shared space. The Calander tool enables entries and details to be saved for each day of the month. The Browsing tool maintains URLs as a history list and in a Favorites folder. The Contact Manager maintains a shared list of contacts within a space. The Discussion tool maintains a detailed exchange of ideas in a hierarchical format. Relevent files may be attached to a given discussion thread, and links to a discussion thread can be added to other files. The Files tool maintains an organized list of shared files. The Notepad enables a document to be written or modified collaboratively. The Outliner provides a tool for collaboratively outlining ideas. The Picture tool supports the storage of pictures. The Sketchpad enables the creation of collaborative drawings. What is more, new tools can be developed and added to a shared space, enabling the further addition of knowledge.

Organization of Knowledge
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Messages for each account are saved and sorted by either date Created, who it is From, or who it was sent To (Identity). Each shared space maintains an alphabetized list of participating members, and each space has associated tools and tool sets. The files for all tools and tool sets are maintained separately. The Files tool maintains an organized list of shared files sorted by Name, Size, Type, Modification Date, or person Modified By. The Discussion tool maintains a detailed exchange of ideas in a hierarchical format. A discussion thread on a particular topic can be copied as a link, which can then be inserted into other documents. The Outliner provides a tool for collaboratively outlining ideas. The Pictues tool maintains a list of pictues that can be sorted by Name, Size, Type, Modified Date, or person Modified By. The Browsing tool set includes a Web browser, a Files tool, and an Outliner.The Conversation Tool Set includes a Sketchpad, a Notepad, a Web Browser, and a Files tool. The Custom Tool Set includes any tools which are added. The Event Planning Tool Set includes an Outliner labeled "Organizer," a Calander, a Discussion tool, a Contact Manager labeled "Contacts," a Web Browser labeled "Links," and a Pictures tool labeled "Photos." The File Collection Tool Set includes a Files tool, a Pictures tool labeled "Photos," and a Web Browser labeled "Links." The Forum Tool Set includes a Discussion tool, a Web Browser labeled "Links," a Files tool, a Photos tool, and a Sketchpad. The Meeting Tool Set includes an Outliner titled "Agenda", a Files tool labeled "Presentations," a Sketchpad labeled "Whiteboard," an Outliner labeled "Notes," an Outliner labeled "Action Items," a Files tool labeled "Documents," and a Contact Manager labeled "Attendees." The Project Tool Set includes a Discussion Tool, an Outliner labeled "Brainstorming," a Files tool labeled "Documents," a Outliner labeled "Task List," a Calander labeled "Schedule," a Web Browser labeled "Links," and a Contact Manager labeled "Contacts."

Visualization of Knowledge
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The Discussion tool, the Outliner, the Sketchpad, and the Calander all provide visualization capabilities. The Sketchpad enables a drawing to be created collaboratively thus providing a visual representation for the task or idea in question. It should be noted however that the Sketchpad is simple and does not provide any advanced features. Secondly, the Outliner enables members of a shared space to collaborate on ideas within a hierarchical structure, which can be expanded and collapsed as needed. The Discussion tool represents discussion threads in a hierarchical structure which can also be expanded and collapsed as needed. Finally, the Calander supports different views: Day, Week, Month, Business Week, Business Month.

Knowledge Retrieval
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The most effective way for retrieving messages is, after sorting all messages by either date, sender, or reciever, then viewing the Message Preview provided for whatever message is currently selected. However, the vast bulk of knowledge Groove maintains is stored in the shared spaces. Thus, retrieval involves selecting the pertinent shared space, and choosing the relevent tool or tools within the shared space and retrieving knowledge using the particular tool selected. Of course, it may be advantageous to communicate with participating members of a shared space. Whether or not this is done, however, the tools alone can be used for purposes of knowledge retrieval. Retrieving knowledge from the Web Browser involves either searching the history for a given URL or utilizing the Favorites folder. Retrieving knowledge from the Calander involves simply viewing the calander and placing the mouse cursor over the day and activity in question for futher details. Retrieving knowledge using the Contact Manager involves first selecting a contact and viewing their Digital Fingerprint, and then either send a message, chatting, inviting them to the space, or sending them information pertinent to the matter at hand. Knowledge retrieval using the Discussion tool involves viewing discussion threads and any relevent files attached. Knowledge retrieval using the File tool, may involve sorting by a given file properities or viewing the properties of a file in question, before opening the file. The File tool provides no searching features. Knowledge retrieval using the Sketchpad or Pictures tool involves searching through the various sketchs for the given tool instance. The Pictures tool also enables the pictures to be listed and sorted. The Notepad provides no find function. Retrieval of knowledge using the Outliner may involve expanding or collasping topics in question.

Usage of Knowledge
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Groove provides usage data about a particular shared space in the capacity that it displays the members of a shared space as well as detailing who last modified any files in question. Furthermore, usage data is provided for messaging and the discussion tool in as much as the author of a message or statement is saved and displayed. More interestingly, Groove usage reporting services are available which give IT administrators advanced reporting capabilities on the use of Groove in their enterprise. "Groove tracks a wide variety of parameters, including overall usage, component usage and network services usage to support internal billing and charge backs, and assess the utilization of Groove-based solutions."

Knowledge and Collaboration
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Groove is P2P groupware that provides a forum for small groups of people to communicate, collaborate, and share data.

Knowledge and Organizational Memory
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It should be possible to make shared spaces available to an organization by having public accounts and aliases which may be invited to subscribe to the shared spaces of groups and individuals within the organization.

Other Issues
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Groove does provide a number of network services for the enterprise, one of which is Bandwidth Optimization, however for users outside the enterprise, network latency may be an issue, especially when members of a shared space browse the web together. Secondly, I would prefer if the web browser could maximize further as most web pages do not fit within the space provided for viewing, either horizontally or vertically.
Web pages Copyright © 2001, Robert M. Chambers, Email: chambers@calpoly.edu
Last modified: Tue May 1