Add structure to the development process that encourages understanding of the important role of the customer. Communicate this to the customer.

• Budget time and $$ for

  • review meetings
  • client management
  • client monitoring of progress
  • clarifying project goals and requirements

• clearly defined points of

  • contact
  • responsibility

KEY: Customer needs to understand the level of commitment required and the impact of not living up to their commitments BUT think Win-Win

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